Month: February 2010

Irate customer

Having worked as a CSR for a few years and being a trainer in the field as well has sort of made me an expert at manipulating situations to my benefit, it seems. I know well enough who to speak with when things aren’t going the way I expect them to be, and if the situation calls for playing the role of an irate customer, I can pretty much do that easily too. Playing or being irate isn’t all beneficial though, and I had promised myself not to do it anymore.  Recently, however, my resolution was put to the test. As I tried to deal amicably with a couple of cable companies claiming that we owe them some money in the past, when we have properly terminated our previous contracts with them years ago, I found myself being irate once more.  In the end, I sure got what I wanted though the feeling wasn’t entirely nice.  My blood pressure rose as I actually became angry and indignant. I felt so mean that I apologized to …