All posts tagged: customer service

My love-hate relationship with Shakey’s Pizza

I love pizza and my whole family loves pizza, too.  We have pizza delivery at least twice a month, with 2-4 boxes of large pizza per order. As much as possible, we try different pizza flavors, so deals that would allow us to mix and match two or more pizzas at a huge discount are welcome. We particularly like Shakey’s Pizza, especially their Pepperoni Crrrunch and Classic Cheese in thin crust. Their pizza crust has just the right thickness (hand-tossed), the flavors are distinct, and well, my childhood memories just come alive whenever I take a bite of their flavorful pizza. Once, we even had lasagna, chicken ‘n mojos, and pizza from Shakey’s for our New Year’s eve dinner or media noche! Somehow, no matter how many times we order the same pizza flavors from Shakey’s, we never get tired of them. We also looked forward to the new flavors they come up with and miss them when they’re no longer available on the menu. I’m all praises for their pizzas, if you still don’t realize it …

Irate customer

Having worked as a CSR for a few years and being a trainer in the field as well has sort of made me an expert at manipulating situations to my benefit, it seems. I know well enough who to speak with when things aren’t going the way I expect them to be, and if the situation calls for playing the role of an irate customer, I can pretty much do that easily too. Playing or being irate isn’t all beneficial though, and I had promised myself not to do it anymore.  Recently, however, my resolution was put to the test. As I tried to deal amicably with a couple of cable companies claiming that we owe them some money in the past, when we have properly terminated our previous contracts with them years ago, I found myself being irate once more.  In the end, I sure got what I wanted though the feeling wasn’t entirely nice.  My blood pressure rose as I actually became angry and indignant. I felt so mean that I apologized to …

Lessons from my pickpocket experience

Just how many times will it take before I come to realize–and bask in the realization–that I need to be less materialistic and I need to be more careful with how I handle money?  Right–handle!  Literally and figuratively. I remember losing my cellphone on that fateful night in the office.  That was the 4th of February.  And it all seemed to come back again earlier this afternoon when I got hit by the fact that I lost my wallet. I was on my way out of the mall, ready to pick up my daughter in school, when I remembered what a friend told me about the nice blouses on sale at Celine.  Sure enough, I found one that I liked easily.  My head was throbbing with pain, and all I could think of was to pay for it and leave the place the soonest possible.  I sure got to the counter after a minute or so of  struggling with women blocking my path.  The store seemed to have cramped in an instant.  The huge woman, …